Shipping

Orders typically arrive in USA within 5–10 business days, however this depends on your country and local carrier conditions.

Processing time is usually 1–3 business days before shipment.

All orders are sent using DDP (delivery duties paid) meaning you will not be met with unexpected charges upon delivery.

Once your order ships, you will receive a tracking number by email. You can use it to monitor your delivery in real time through the carrier's website.

Please ensure your shipping address is correct at checkout. Chrome Up is not responsible for delays or lost packages caused by incorrect address information.

For shipping questions or delivery issues, contact us at: support@gochromeup.com

Returns

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. You have 30 days from the date of delivery to request a return or refund.

To be eligible for a return:

  • The item must be unused and in the same condition you received it
  • The item must be in its original packaging
  • Proof of purchase is required

To start a return, contact us at support@gochromeup.com with your order number. We will send you return instructions and a return address. Returns sent without contacting us first may not be processed.

Return shipping is paid for by the customer for change-of-mind returns.

Once your return is approved and received, we will issue a refund to your original payment method within 14 business days.

Faulty or Defective Items

If your order arrives faulty, damaged, or defective, you are entitled to a replacement or a full refund.

Please contact us within 30 days of receiving your item and include:

  • Your order number
  • A description of the issue
  • Photos of the defective item (if possible)

We will review your claim and arrange a replacement or refund as quickly as possible at no additional cost to you, including return shipping.

Some states do not allow certain limitations on warranties or remedies, so parts of this policy may not apply to you. This policy does not limit any rights you may have under applicable state or federal law.